Refund policy

Last updated: August 23, 2026

We want you to feel confident ordering from NanoPurity Labs. If there is a problem with your order, contact us at care@nanopuritylabs.com and we will help.

30-day returns

To request a return, contact us within 30 days of delivery. Because dietary supplements are ingestible products, eligible bottles must be unopened, unused, and sealed in their original packaging, with proof of purchase.

For multi-bottle orders, unopened bottles may be returned even if one bottle was opened. Opened or used bottles are not refundable unless the product arrived damaged, defective, or incorrect.

If your return is approved, we will provide return instructions. Items sent back without prior approval may not be accepted. Customers are responsible for return shipping costs. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us as soon as possible with your order number and photos so we can evaluate the issue and make it right at no additional cost to you.

Refunds

We will notify you after we receive and inspect an eligible return. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Order cancellations

If you need to cancel an order, contact us immediately. We will do our best to help, but an order cannot be cancelled after it has been fulfilled or shipped.

Non-returnable items

Opened or used dietary supplements, gift cards, and items marked final sale are not returnable, except where required by law. This policy does not limit any rights you may have under applicable law.

Contact

Email: care@nanopuritylabs.com
NanoPurity Labs
13389 Folsom Blvd, Suite 205
Folsom, CA 95630